What are the effects of the Internet of Things on the service industry?

With more than 50 billion connected objects deployed in 2020, the Internet of Things has not yet finished changing our behavior and consumer habits. But, if connected objects have a significant impact on our daily lives, particularly through smartphones and home automation, they are also revolutionizing the service industry sector. An update in the Internet of Things service industry.

We already know: The Internet of Things is the next big thing in the information and technology sector. According to the American company Gartner, a consulting and research in the field of advanced technologies, connected objects allow each of us Stay connected anytime, anywhere. But the Internet of Things does not stop there! It will also have a significant impact on the service industry.

It is already considered a pillar Industry 4.0The Internet of Things is changing the way service companies provide services to their customers. It also makes it possible to improve products and provide more innovative services. To name only banking which is experiencing a real technological revolution today thanks to the adoption of the Internet of Things service industry.

In addition, you should know that a file Internet of Things solutions Not only reserved for smart homes Or for the connected car enthusiast, these devices capable of exchanging data in real time also allow service providers to tackle the challenges they face every day. More specifically, it relates to the evolution of customer expectations.

Surveillance: the main interest of the IoT service industry

Today, consumers are no longer just looking for services that meet their needs, they want more Speed ​​and consistency. In fact, 70% of them consider shipping speed as a buying factor. And when we talk about express service, we are mainly talking about it instant.

It is clear that if the company is not able to meet the deadlines of its customers, it can expect the latter to go to the competition. Perhaps someone is already using IoT solutions To shorten its lead times and automate many of its operations to gain efficiency.

The delivery market is expected to witness the same day 20% growth until 2027. In detail, service companies have everything they gain by incorporating the Internet of Things into their structure.

One of the greatest benefits of IoT industry services comes from a unique ability: Service Monitor. This feature allows:

  • Real-time visibility into mission progress through sensors, detectors, and other trackers embedded in high-end hardware that collects and transmits data to cloud-based data processing platforms.
  • Reduce wait times and deliver an Uber-like experience by increasing operational efficiency through more efficient scheduling and improving workflow

In addition to service trackers, IoT also allows service providers to track assets for goods and equipment in an easier way. The sensors built into the device can also be used to send data for machine learning

Other benefits brought by the IoT service industry

If service companies are interested in adopting IoT solutions as soon as possible, it is above all because they can derive significant advantages from them, especially thanks to predictive maintenance, remote services and continuous improvement of customer experience, security and privacy.

Preventive maintenance

Far from the traditional interactive approach, Preventive maintenance It is a proactive approach to service management that enables remote monitoring of equipment status to predict failures in a timely manner and Repair equipment before the problem actually occurs.

Thanks to IoT technology, this capacity is doubled by allowing trackers Continuous data collection And it is automatically reported when the preset parameters are out of tolerance.

In practice, IoT-enabled predictive maintenance allows the service industry to service companies, especially field service companies, to solve maintenance needs while the system or device is still operating. This avoids Downtime and service delays.

remote services

Beside predictive maintenance, remote service is one of the major trends in the service sector. It’s about digital workflow Which makes it possible to provide customers with the most appropriate solutions to their remote problems. Combined with the Internet of Things, remote services tangibly allow service companies to solve their customers’ problems From anywhere and at any time.

For example, data provided by IoT devices in real time makes it possible to do this Troubleshoot Service Problems and service management software to establish real-time communication through the customer portal.

Indeed, IoT industry services technology is making service workflows more interconnected and smarter than ever before. While allowing service companies to take full advantage of Data-driven decision making.

Improving the customer experience

It is no longer a secret that a good customer experience is the key to growth in the service industries. So it is not surprising that 81% of companies make customer experience a priority.

In fact, a positive emotional experience is a An essential component of the buying process. 6 will hit the act of buying. Second, it encourages customers to recommend a business and become true brand ambassadors. Finally, with a positive emotional experience, customers can forgive a mistake more easily.

With this in mind, IoT technology will help service companies exceed their customers’ expectations by providing them with the best possible customer experience. How do ? By replying to before they realize it of the existence of these.

Confidentiality and data security

With the ever-increasing number of devices pervasive in the market, sharing information and data is more important than ever. More than ever, service companies should pay attention to aggregate and by extension confidential data from their clients.

However, during transmission and processing of this data, the risks of leakage are relatively high. The Internet of Things can help them reduce these risks by effectively protecting customer data from breaches. By enhancing security during Payment process and information management.

Moreover, with so much data available to them, only the Internet of Things will be able to do this Ensure effective analysis and treatment who are they. Combined with cloud systems and embedded telematics, IoT devices can completely change their perspective IT development.

The three service industries that will need to implement the Internet of Things in their architecture

By interconnecting infrastructures in an optimal way and promoting better interaction between service companies and industrial infrastructure, the services of the Internet of Things industry are revolutionizing the service market.

In detail, 3 sectors will have to adopt IoT at all costs as part of their development:

Credit Card Service Providers

Today, credit card service providers use tags, loyalty point systems, and various types of sensors to collect data and send messages to users. Thanks to the Internet of Things, these companies will be able to transmit More relevant, targeted and personalized notifications and messages. In particular by age group, location or income. This creates a sense of privilege and obligation.

Concretely, the Internet of Things allows credit card service providers to improve interaction with customers to better meet their needs.

CRM

We know that to provide customers with the best possible experience, it is important that we fully understand all aspects of communication. This is why companies use CRM systems like Salesforce to track their customers and better organize their documents in the cloud. The Internet of Things will enable these systems to become between more efficient and more efficient.

insurance sector

Insurance is an important part of the service sector. And in this ever-evolving sector where technologies are merging, the Internet of Things is a must To connect devices better.

In addition, by using the Internet of Things and integrated information technologies, insurance companies will be able to collect data from their customers to improve communication and create new strategies. while reducing costs through Better assessment of client risks.

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